[2026-04-14 12:28:22] install.log.INFO: Starting Server Checks [] [] [2026-04-14 12:28:22] install.log.INFO: Checking XML Parsing [] [] [2026-04-14 12:28:22] install.log.INFO: XML Parser Libraries Found [] [] [2026-04-14 12:28:22] install.log.INFO: Checking Upload File Size [] [] [2026-04-14 12:28:22] install.log.INFO: Upload File Size:128M [] [] [2026-04-14 12:28:22] install.log.INFO: Upload File Size more than 6291456 [] [] [2026-04-14 12:28:22] install.log.INFO: Checking PCRE Library [] [] [2026-04-14 12:28:22] install.log.INFO: PCRE Library Exists [] [] [2026-04-14 12:28:22] install.log.INFO: Checking for GD Library [] [] [2026-04-14 12:28:22] install.log.INFO: GD Library Found [] [] [2026-04-14 12:28:22] install.log.INFO: Checking required loaded extensions [] [] [2026-04-14 12:28:22] install.log.INFO: Checking if intl exists in loaded extensions [] [] [2026-04-14 12:28:22] install.log.INFO: intl found in loaded extensions [] [] [2026-04-14 12:28:22] install.log.INFO: Checking if curl exists in loaded extensions [] [] [2026-04-14 12:28:22] install.log.INFO: curl found in loaded extensions [] [] [2026-04-14 12:28:22] install.log.INFO: Checking if json exists in loaded extensions [] [] [2026-04-14 12:28:22] install.log.INFO: json found in loaded extensions [] [] [2026-04-14 12:28:22] install.log.INFO: Checking if gd exists in loaded extensions [] [] [2026-04-14 12:28:22] install.log.INFO: gd found in loaded extensions [] [] [2026-04-14 12:28:22] install.log.INFO: Checking if mbstring exists in loaded extensions [] [] [2026-04-14 12:28:22] install.log.INFO: mbstring found in loaded extensions [] [] [2026-04-14 12:28:22] install.log.INFO: Checking if mysqli exists in loaded extensions [] [] [2026-04-14 12:28:22] install.log.INFO: mysqli found in loaded extensions [] [] [2026-04-14 12:28:22] install.log.INFO: Checking if pdo_mysql exists in loaded extensions [] [] [2026-04-14 12:28:22] install.log.INFO: pdo_mysql found in loaded extensions [] [] [2026-04-14 12:28:22] install.log.INFO: Checking if openssl exists in loaded extensions [] [] [2026-04-14 12:28:22] install.log.INFO: openssl found in loaded extensions [] [] [2026-04-14 12:28:22] install.log.INFO: Checking if soap exists in loaded extensions [] [] [2026-04-14 12:28:22] install.log.INFO: soap found in loaded extensions [] [] [2026-04-14 12:28:22] install.log.INFO: Checking if xml exists in loaded extensions [] [] [2026-04-14 12:28:22] install.log.INFO: xml found in loaded extensions [] [] [2026-04-14 12:28:22] install.log.INFO: Checking if zip exists in loaded extensions [] [] [2026-04-14 12:28:22] install.log.INFO: zip found in loaded extensions [] [] [2026-04-14 12:28:22] install.log.INFO: Starting PHP Checks [] [] [2026-04-14 12:28:22] install.log.INFO: Checking PHP Version [] [] [2026-04-14 12:28:22] install.log.INFO: PHP Version Compatible:8.4.18 [] [] [2026-04-14 12:28:22] install.log.INFO: Checking PHP Memory Limit [] [] [2026-04-14 12:28:22] install.log.INFO: PHP Memory Limit is above minimum. [] [] [2026-04-14 12:28:22] install.log.INFO: Checking does Sushosin allow to use upload [] [] [2026-04-14 12:28:22] install.log.INFO: Sushosin allows use of Upload [] [] [2026-04-14 12:28:22] install.log.INFO: Running Permission Checks [] [] [2026-04-14 12:28:22] install.log.INFO: Checking if root is writable [] [] [2026-04-14 12:28:22] install.log.INFO: Root exists and is writable [] [] [2026-04-14 12:28:22] install.log.INFO: Checking if Custom Dir is writable [] [] [2026-04-14 12:28:22] install.log.INFO: Custom Dir is writable [] [] [2026-04-14 12:28:22] install.log.INFO: Checking if Upload Dir is Writable [] [] [2026-04-14 12:28:22] install.log.INFO: Upload Dir is writable [] [] [2026-04-14 12:28:22] install.log.INFO: Checking Legacy Cache Sub Dirs are writable [] [] [2026-04-14 12:28:22] install.log.INFO: Checking if is writable [] [] [2026-04-14 12:28:22] install.log.INFO: Checking if images is writable [] [] [2026-04-14 12:28:22] install.log.INFO: Checking if layout is writable [] [] [2026-04-14 12:28:22] install.log.INFO: Checking if pdf is writable [] [] [2026-04-14 12:28:22] install.log.INFO: Checking if xml is writable [] [] [2026-04-14 12:28:22] install.log.INFO: Checking if include/javascript is writable [] [] [2026-04-14 12:28:22] install.log.INFO: All Cache Sub Dirs writable [] [] [2026-04-14 12:28:22] install.log.INFO: Checking if config.php is writable [] [] [2026-04-14 12:28:22] install.log.ERROR: Your config.php does not exist. This will be created on install.Path Checked: legacy/config.php [] [] [2026-04-14 12:28:22] install.log.INFO: Checking MB Module Strings [] [] [2026-04-14 12:28:22] install.log.INFO: mbstrings found [] [] [2026-04-14 12:28:22] install.log.INFO: Checking if Sub Dir files are writable [] [] [2026-04-14 12:28:22] install.log.INFO: Checking logs is writable [] [] [2026-04-14 12:28:22] install.log.INFO: logs exists and is writable [] [] [2026-04-14 12:28:22] install.log.INFO: Checking cache is writable [] [] [2026-04-14 12:28:22] install.log.INFO: cache exists and is writable [] [] [2026-04-14 12:28:22] install.log.INFO: Checking extensions is writable [] [] [2026-04-14 12:28:22] install.log.INFO: extensions exists and is writable [] [] [2026-04-14 12:28:22] install.log.INFO: .env exists or is writable [] [] [2026-04-14 12:28:22] install.log.INFO: Checking secrets is writable [] [] [2026-04-14 12:28:22] install.log.INFO: secrets exists and is writable [] [] [2026-04-14 12:28:22] install.log.INFO: Checking optional loaded extensions [] [] [2026-04-14 12:28:22] install.log.INFO: Checking if imap exists in loaded extensions [] [] [2026-04-14 12:28:22] install.log.INFO: imap found in loaded extensions [] [] [2026-04-14 12:28:22] install.log.INFO: Checking if ldap exists in loaded extensions [] [] [2026-04-14 12:28:22] install.log.INFO: ldap found in loaded extensions [] [] [2026-04-14 12:28:22] install.log.INFO: Running curl for SuiteCRM Main Page [] [] [2026-04-14 12:28:22] install.log.INFO: Running curl to get SuiteCRM Instance main page. [] [] [2026-04-14 12:28:26] install.log.INFO: Successfully got SuiteCRM instance main page [] [] [2026-04-14 12:28:26] install.log.INFO: [] [] [2026-04-14 12:28:26] install.log.INFO: Running curl for Api [] [] [2026-04-14 12:28:26] install.log.INFO: Calling Graphql api [] [] [2026-04-14 12:28:26] install.log.INFO: [] [] [2026-04-14 12:28:26] install.log.DEBUG: Hook called: ::server_round_trip [] [] [2026-04-14 12:31:54] install.INFO: Running step: check-route-access [] [] [2026-04-14 12:31:54] install.log.INFO: Running curl for SuiteCRM Main Page [] [] [2026-04-14 12:31:54] install.log.INFO: Running curl to get SuiteCRM Instance main page. [] [] [2026-04-14 12:31:54] install.log.INFO: Successfully got SuiteCRM instance main page [] [] [2026-04-14 12:31:54] install.log.INFO: [] [] [2026-04-14 12:31:54] install.log.INFO: Running curl for Api [] [] [2026-04-14 12:31:54] install.log.INFO: Calling Graphql api [] [] [2026-04-14 12:31:55] install.log.INFO: [] [] [2026-04-14 12:31:55] install.INFO: step: check-route-access | status: done [] [] [2026-04-14 12:31:55] install.INFO: step: check-route-access | messages: no messages [] [] [2026-04-14 12:31:55] install.INFO: step: check-route-access | debug: no debug info [] [] [2026-04-14 12:31:55] install.INFO: Running step: check-install-lock [] [] [2026-04-14 12:31:55] install.INFO: step: check-install-lock | status: done [] [] [2026-04-14 12:31:55] install.INFO: step: check-install-lock | messages: [] [] [2026-04-14 12:31:55] install.INFO: Installer not locked. Proceeding with install [] [] [2026-04-14 12:31:55] install.INFO: step: check-install-lock | debug: no debug info [] [] [2026-04-14 12:31:55] install.INFO: Running step: check-db-connection [] [] [2026-04-14 12:31:55] install.INFO: step: check-db-connection | status: failed [] [] [2026-04-14 12:31:55] install.INFO: step: check-db-connection | messages: [] [] [2026-04-14 12:31:55] install.INFO: Could not connect to db [] [] [2026-04-14 12:31:55] install.INFO: step: check-db-connection | debug: no debug info [] [] [2026-04-14 12:32:03] install.INFO: Running step: check-route-access [] [] [2026-04-14 12:32:03] install.log.INFO: Running curl for SuiteCRM Main Page [] [] [2026-04-14 12:32:03] install.log.INFO: Running curl to get SuiteCRM Instance main page. [] [] [2026-04-14 12:32:04] install.log.INFO: Successfully got SuiteCRM instance main page [] [] [2026-04-14 12:32:04] install.log.INFO: [] [] [2026-04-14 12:32:04] install.log.INFO: Running curl for Api [] [] [2026-04-14 12:32:04] install.log.INFO: Calling Graphql api [] [] [2026-04-14 12:32:04] install.log.INFO: [] [] [2026-04-14 12:32:04] install.INFO: step: check-route-access | status: done [] [] [2026-04-14 12:32:04] install.INFO: step: check-route-access | messages: no messages [] [] [2026-04-14 12:32:04] install.INFO: step: check-route-access | debug: no debug info [] [] [2026-04-14 12:32:04] install.INFO: Running step: check-install-lock [] [] [2026-04-14 12:32:04] install.INFO: step: check-install-lock | status: done [] [] [2026-04-14 12:32:04] install.INFO: step: check-install-lock | messages: [] [] [2026-04-14 12:32:04] install.INFO: Installer not locked. Proceeding with install [] [] [2026-04-14 12:32:04] install.INFO: step: check-install-lock | debug: no debug info [] [] [2026-04-14 12:32:04] install.INFO: Running step: check-db-connection [] [] [2026-04-14 12:32:04] install.INFO: step: check-db-connection | status: done [] [] [2026-04-14 12:32:04] install.INFO: step: check-db-connection | messages: [] [] [2026-04-14 12:32:04] install.INFO: DB credentials ok [] [] [2026-04-14 12:32:04] install.INFO: step: check-db-connection | debug: no debug info [] [] [2026-04-14 12:32:04] install.INFO: Running step: install-system-checks [] [] [2026-04-14 12:32:04] install.INFO: step: install-system-checks | status: done [] [] [2026-04-14 12:32:04] install.INFO: step: install-system-checks | messages: no messages [] [] [2026-04-14 12:32:04] install.INFO: step: install-system-checks | debug: no debug info [] [] [2026-04-14 12:32:04] install.INFO: Running step: create-config [] [] [2026-04-14 12:32:04] install.INFO: step: create-config | status: done [] [] [2026-04-14 12:32:04] install.INFO: step: create-config | messages: [] [] [2026-04-14 12:32:04] install.INFO: Created silent install config: config_si.php [] [] [2026-04-14 12:32:04] install.INFO: step: create-config | debug: no debug info [] [] [2026-04-14 12:32:04] install.INFO: Running step: create-env [] [] [2026-04-14 12:32:04] install.INFO: step: create-env | status: done [] [] [2026-04-14 12:32:04] install.INFO: step: create-env | messages: [] [] [2026-04-14 12:32:04] install.INFO: Created .env.local [] [] [2026-04-14 12:32:04] install.INFO: Added randomly generated APP_SECRET [] [] [2026-04-14 12:32:04] install.INFO: step: create-env | debug: no debug info [] [] [2026-04-14 12:32:04] install.INFO: Running step: run-legacy-install [] [] [2026-04-104 12:32:05] install.FATAL: Begin DB Check Process ************* [2026-04-104 12:32:05] install.FATAL: testing with mysql:mysqli [2026-04-104 12:32:05] install.FATAL: Basic form info is valid, continuing Process. [2026-04-104 12:32:05] install.FATAL: Testing user account... [2026-04-104 12:32:05] install.FATAL: Connection made using host: localhost, usr: newor683_crm [2026-04-104 12:32:05] install.FATAL: ERROR: Cannot create writable dir cache/upload/import [2026-04-104 12:32:05] install.FATAL: installerHook: Info: custom/install/install_hooks.php not present, no custom hooks to execute [2026-04-104 12:32:10] install.SECURITY: OutboundEmail::checkSavePermissions - not logged in - skipping check [2026-04-104 12:32:10] install.FATAL: User update error: Temp User is not retrieved at ID 1, boolean given [2026-04-104 12:32:10] install.FATAL: Email address save error [2026-04-104 12:32:12] install.SECURITY: Invalid ext logger_file_ext : ''. [2026-04-104 12:32:12] install.SECURITY: Setting logger_file_ext to '.log'. [2026-04-104 12:32:12] install.SECURITY: Setting logger_file_name to ''. [2026-04-104 12:32:12] install.SECURITY: Log file extension can't be blank. [2026-04-14 12:32:12] install.INFO: step: run-legacy-install | status: failed [] [] [2026-04-14 12:32:12] install.INFO: step: run-legacy-install | messages: [] [] [2026-04-14 12:32:12] install.INFO: An error occurred while installing SuiteCRM. Please check the '/logs/install.log'. [] [] [2026-04-14 12:32:12] install.INFO: step: run-legacy-install | debug: [] [] [2026-04-14 12:32:12] install.INFO: Exception: Call to undefined function exec() [] [] [2026-04-14 12:33:42] install.INFO: Running step: check-route-access [] [] [2026-04-14 12:33:42] install.log.INFO: Running curl for SuiteCRM Main Page [] [] [2026-04-14 12:33:42] install.log.INFO: Running curl to get SuiteCRM Instance main page. [] [] [2026-04-14 12:33:42] install.log.ERROR: [] [] [2026-04-14 12:33:42] install.log.ERROR: The SuiteCRM Title cannot be found. This is not a valid SuiteCRM Page. [] [] [2026-04-14 12:33:42] install.log.ERROR: The url used for the call was: https://crm.neworld.biz/public/ [] [] [2026-04-14 12:33:42] install.log.ERROR: The result of the call was: [] [] [2026-04-14 12:33:42] install.log.ERROR: An Error Occurred: Internal Server Error

Oops! An Error Occurred

The server returned a "500 Internal Server Error".

Something is broken. Please let us know what you were doing when this error occurred. We will fix it as soon as possible. Sorry for any inconvenience caused.

[] [] [2026-04-14 12:33:42] install.log.INFO: Running curl for Api [] [] [2026-04-14 12:33:42] install.log.INFO: Calling Graphql api [] [] [2026-04-14 12:33:42] install.log.ERROR: [] [] [2026-04-14 12:33:42] install.log.ERROR: Unable to retrieve System Configs on Graphql Page. Please refer to the logs/install.log for more information. [] [] [2026-04-14 12:33:42] install.log.ERROR: The url used for the call was: https://crm.neworld.biz/public/api/graphql [] [] [2026-04-14 12:33:42] install.log.ERROR: The result of the call was: [] [] [2026-04-14 12:33:42] install.log.ERROR: {"@id":"\/public\/api\/errors\/403","@type":"hydra:Error","title":"An error occurred","detail":"Invalid CSRF token","status":403,"type":"\/errors\/403","hydra:title":"An error occurred","hydra:description":"Invalid CSRF token"} [] [] [2026-04-14 12:33:42] install.INFO: step: check-route-access | status: done [] [] [2026-04-14 12:33:42] install.INFO: step: check-route-access | messages: no messages [] [] [2026-04-14 12:33:42] install.INFO: step: check-route-access | debug: no debug info [] [] [2026-04-14 12:33:42] install.INFO: Running step: check-install-lock [] [] [2026-04-14 12:33:42] install.INFO: step: check-install-lock | status: failed [] [] [2026-04-14 12:33:42] install.INFO: step: check-install-lock | messages: [] [] [2026-04-14 12:33:42] install.INFO: Installer locked. Stopping install process [] [] [2026-04-14 12:33:42] install.INFO: step: check-install-lock | debug: no debug info [] [] [2026-04-14 12:36:06] install.INFO: Running step: check-route-access [] [] [2026-04-14 12:36:06] install.log.INFO: Running curl for SuiteCRM Main Page [] [] [2026-04-14 12:36:06] install.log.INFO: Running curl to get SuiteCRM Instance main page. [] [] [2026-04-14 12:36:06] install.log.ERROR: [] [] [2026-04-14 12:36:06] install.log.ERROR: The SuiteCRM Title cannot be found. This is not a valid SuiteCRM Page. [] [] [2026-04-14 12:36:06] install.log.ERROR: The url used for the call was: https://crm.neworld.biz/public/ [] [] [2026-04-14 12:36:06] install.log.ERROR: The result of the call was: [] [] [2026-04-14 12:36:06] install.log.ERROR: An Error Occurred: Internal Server Error

Oops! An Error Occurred

The server returned a "500 Internal Server Error".

Something is broken. Please let us know what you were doing when this error occurred. We will fix it as soon as possible. Sorry for any inconvenience caused.

[] [] [2026-04-14 12:36:06] install.log.INFO: Running curl for Api [] [] [2026-04-14 12:36:06] install.log.INFO: Calling Graphql api [] [] [2026-04-14 12:36:07] install.log.ERROR: [] [] [2026-04-14 12:36:07] install.log.ERROR: Unable to retrieve System Configs on Graphql Page. Please refer to the logs/install.log for more information. [] [] [2026-04-14 12:36:07] install.log.ERROR: The url used for the call was: https://crm.neworld.biz/public/api/graphql [] [] [2026-04-14 12:36:07] install.log.ERROR: The result of the call was: [] [] [2026-04-14 12:36:07] install.log.ERROR: {"@id":"\/public\/api\/errors\/403","@type":"hydra:Error","title":"An error occurred","detail":"Invalid CSRF token","status":403,"type":"\/errors\/403","hydra:title":"An error occurred","hydra:description":"Invalid CSRF token"} [] [] [2026-04-14 12:36:07] install.INFO: step: check-route-access | status: done [] [] [2026-04-14 12:36:07] install.INFO: step: check-route-access | messages: no messages [] [] [2026-04-14 12:36:07] install.INFO: step: check-route-access | debug: no debug info [] [] [2026-04-14 12:36:07] install.INFO: Running step: check-install-lock [] [] [2026-04-14 12:36:07] install.INFO: step: check-install-lock | status: done [] [] [2026-04-14 12:36:07] install.INFO: step: check-install-lock | messages: [] [] [2026-04-14 12:36:07] install.INFO: Installer not locked. Proceeding with install [] [] [2026-04-14 12:36:07] install.INFO: step: check-install-lock | debug: no debug info [] [] [2026-04-14 12:36:07] install.INFO: Running step: check-db-connection [] [] [2026-04-14 12:36:07] install.INFO: step: check-db-connection | status: done [] [] [2026-04-14 12:36:07] install.INFO: step: check-db-connection | messages: [] [] [2026-04-14 12:36:07] install.INFO: DB credentials ok [] [] [2026-04-14 12:36:07] install.INFO: step: check-db-connection | debug: no debug info [] [] [2026-04-14 12:36:07] install.INFO: Running step: install-system-checks [] [] [2026-04-14 12:36:07] install.INFO: step: install-system-checks | status: done [] [] [2026-04-14 12:36:07] install.INFO: step: install-system-checks | messages: no messages [] [] [2026-04-14 12:36:07] install.INFO: step: install-system-checks | debug: no debug info [] [] [2026-04-14 12:36:07] install.INFO: Running step: create-config [] [] [2026-04-14 12:36:07] install.INFO: step: create-config | status: done [] [] [2026-04-14 12:36:07] install.INFO: step: create-config | messages: [] [] [2026-04-14 12:36:07] install.INFO: Created silent install config: config_si.php [] [] [2026-04-14 12:36:07] install.INFO: step: create-config | debug: no debug info [] [] [2026-04-14 12:36:07] install.INFO: Running step: create-env [] [] [2026-04-14 12:36:07] install.INFO: step: create-env | status: done [] [] [2026-04-14 12:36:07] install.INFO: step: create-env | messages: [] [] [2026-04-14 12:36:07] install.INFO: Created .env.local [] [] [2026-04-14 12:36:07] install.INFO: Added randomly generated APP_SECRET [] [] [2026-04-14 12:36:07] install.INFO: step: create-env | debug: no debug info [] [] [2026-04-14 12:36:07] install.INFO: Running step: run-legacy-install [] [] [2026-04-104 12:36:07] install.FATAL: Begin DB Check Process ************* [2026-04-104 12:36:07] install.FATAL: testing with mysql:mysqli [2026-04-104 12:36:07] install.FATAL: Basic form info is valid, continuing Process. [2026-04-104 12:36:07] install.FATAL: Testing user account... [2026-04-104 12:36:07] install.FATAL: Connection made using host: localhost, usr: newor683_crm [2026-04-104 12:36:07] install.FATAL: ERROR: Cannot create writable dir cache/upload/import [2026-04-104 12:36:07] install.FATAL: installerHook: Info: custom/install/install_hooks.php not present, no custom hooks to execute [2026-04-104 12:36:12] install.SECURITY: OutboundEmail::checkSavePermissions - not logged in - skipping check [2026-04-104 12:36:12] install.FATAL: User update error: Temp User is not retrieved at ID 1, boolean given [2026-04-104 12:36:12] install.FATAL: Email address save error [2026-04-104 12:36:14] install.SECURITY: Invalid ext logger_file_ext : ''. [2026-04-104 12:36:14] install.SECURITY: Setting logger_file_ext to '.log'. [2026-04-104 12:36:14] install.SECURITY: Setting logger_file_name to ''. [2026-04-104 12:36:14] install.SECURITY: Log file extension can't be blank. [2026-04-14 12:36:14] install.INFO: step: run-legacy-install | status: failed [] [] [2026-04-14 12:36:14] install.INFO: step: run-legacy-install | messages: [] [] [2026-04-14 12:36:14] install.INFO: An error occurred while installing SuiteCRM. Please check the '/logs/install.log'. [] [] [2026-04-14 12:36:14] install.INFO: step: run-legacy-install | debug: [] [] [2026-04-14 12:36:14] install.INFO: Exception: Call to undefined function exec() [] []